Refund policy

Last updated: November 4, 2026

We want you to love what ends up on your wall. If something is not right, this policy explains when and how you can return an item, and how refunds are handled. By placing an order with skatedeco you agree to the terms below.

1. Returns

You have 14 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in its original condition and returned in protective packaging that prevents it from bending or tearing in transit. We cannot accept items that show signs of use, handling damage or exposure to sunlight.

To start a return, email us at hello@skatedeco.com with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send anything back before you hear from us, because returns received without prior contact cannot be tracked to your order.

2. Refunds

Once your return is received and inspected, we will email you to confirm that it has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement.

Return shipping costs are the responsibility of the customer unless the return results from a fault or mistake on our side.

3. Exchanges

If you would like a different design, the fastest way is to return the original item for a refund and place a new order. This ensures the item you want is reserved and made without delay. If you need help choosing, we are happy to advise before you order.

4. Damaged or defective items

Every deck is checked before it leaves us, but transit can be rough. If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with a photo of the item and its packaging. We will arrange a free replacement or a full refund, and in most cases no return is required.

5. Late or missing refunds

If you have not received a refund you were told to expect, first check your bank account again, then contact your card company, as processing times vary. If you have done both and still have not received it, email hello@skatedeco.com and we will follow up with our payment provider.